About Qatium Qatium is a SaaS platform tackling one of the world’s most urgent challenges — up to 50% of clean water is lost before it reaches the consumer’s tap. Our mission is to make water infrastructure smarter, more resilient, and more efficient — empowering utilities and water companies of all sizes to optimize their networks and take full control in a seamless, digital environment. Let’s make every drop count Learn more: Qatium Spot - No Future Without Water The Role We are looking for a talented, results-driven Customer Success Manager (CSM) to join our team and play a key role in driving growth and success. You will be the trusted advisor to our customers, ensuring they maximize the value of Qatium’s digital water intelligence tools. You will act as their advocate within Qatium, helping to drive adoption, deliver measurable impact, and build long-term partnerships If you thrive in a fast-paced, dynamic environment and are passionate about helping customers succeed, we would love to hear from you! Join us and make a difference! Key Responsibilities Customer Engagement & Onboarding: Lead smooth, personalized onboarding experiences and deliver engaging training sessions that set customers up for long-term success. Relationship Management: Build strong, trust-based partnerships — guiding customers through challenges and ensuring their long-term satisfaction and growth. Adoption & Value Realization: Proactively monitor engagement and usage to ensure customers reach their goals, sharing insights, best practices, and recommendations that drive measurable results. Partnership Development: Act as a strategic advisor to partners — exploring new opportunities, co-developing long-term strategies for shared success, and maintaining open, regular communication to stay aligned with business needs. Advocacy : Champion customer needs across teams, collaborating with Product, Sales, and Support to continuously enhance the customer experience. Partner with Marketing to generate customer case studies and advocacy opportunities, driving customer participation in success stories and events. Growth: Identify and act on upsell and cross-sell opportunities in partnership with the Sales team, helping customers expand their impact and achieve greater value with Qatium’s platform. Feedback & Reporting: Gather and share customer feedback to drive product improvements, and regularly update internal teams on