Descripción de la oferta
?Are you looking for a high-level experience in a world-renowned multinational company?Do you have a passion for customer service and a strong technical mindset? Do you have a fluent level of English and native-level Italian?If so, this is your opportunity!We are looking for a proactive and solution-oriented professional to deliver high-quality technical customer service within an international environment, working for a prestigious multinational company with excellent growth opportunities.Key Responsibilities- Handle inbound customer contacts (calls/emails), providing support related to Mobility Solve services.- Assist customers with technical queries and service-related issues, ensuring a smooth user experience.- Troubleshoot and resolve technical incidents related to mobility services, platforms, and connectivity.- Guide users through system functionalities, features, and service usage.- Escalate complex or unresolved technical issues to specialized teams when necessary.- Accurately log and update all interactions in the CRM system, ensuring proper documentation and follow-up.En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
Requisitos mínimos
Requirements:
Native level of Italian
Fluent level of English (B2C1 minimum)
Previous experience in customer service and/or technical support
Strong problem-solving skills and technical orientation
Excellent communication skills and customer focus
