OverviewIn collaboration we areworking with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.Location: Porto, PortugalWork model: On-siteEmployment type: fixed term (6 months) with possibility of extension / permanent contractRemuneration: Base salary + bonusesResponsibilitiesHandle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experienceUse adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete informationPresent the product range in a sales-oriented way, support of central marketing campaignsQualificationsNative/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customersAbility to take stressful situations wellOfferA relocation supportWorking hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future2 weeks of training + 1 week of nesting (100% on site)A dynamic and creative team with positive and friendly atmosphereFood vouchersGuidance and tools to reach your full potentialDepartamento: Information & Technology
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