Descripción de la oferta
Operational activities - Customer ServiceJob titleCustomer Service Project Logistics M/FThe Customer Relations Operator handles the after–sales services as per the commercial commitments between Geodis and the customers to guarantee their satisfactionKey Activities / AssignmentsApplicant's profileCustomer relationsRespond accurately to requests for information or service relating to our services (off-site deliveries and collections)Timely inform the clients on their service deliveries or unexpected situations to guarantee their satisfactionManage, process and respond to customer complaints while protecting the company's interestsRecord requests for credits and refundsAdvise customers on technical matters (collection conditions, delivery times, taxation, handling, storage, packaging)Identify any customer needs, communicate information to the sales teams and, from time to time, advise customers on products in conjunction with the sales teamsParticipate in the preparation of internal or customer sales meetings to support the sales teamPromote Customer Information Solutions (CIS) and assist customers in the use and input of data in these toolsReportingMaintain the client's databaseProduce customer reports within the contractual framework defined with the customer (anomaly monitoring, quality reports, etc.)Tracking deliveries and off-site collectionsIdentify and resolve problems with off-site deliveries or collectionsAnticipate and/or correct anomalies for the customers concerned in accordance with the procedures validated in the monitoring sheetInform customers of route anomalies in accordance with procedures validated in the monitoring sheetQuality managementMonitor the quality of the service provided to the customer: analyze, report and, if necessary, propose improvements to managementKeep up-to-date in the fieldWorking time (%)100Minimum level of education requiredHIGH/SECONDARY SCHOOL DEGREEYears of experience in similar positionConfirmed (5 to 10 years of experience)Legal entityGEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.Legal entityGEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.GEODIS Contract Logistics United Kingdom Ltd#J-18808-Ljbffr
