Descripción de la oferta
Who We Are¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar.At Peli, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Peli products are Built to Protect to Equip for the Mission.At Peli, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.What You'll Do :Set the vision and priorities for the Customer Service function, aligning regional teams with global standards, business goals and service excellence.Lead, coach and develop a high-performing Customer Service team, building the structure, skills and culture needed to support future growth.Oversee day-to-day service delivery, resource planning, workload priorities and performance metrics to ensure customers receive efficient, consistent support.Partner closely with Sales, Supply Chain, Operations, Finance and global leadership to solve service issues, improve processes and support business transformation.Champion continuous improvement, system enhancements and best-practice ways of working across order management, escalations, complaints and customer service processes.What We’re Looking For :A proven Customer Service, Sales Support or customer-facing operations leader, ideally with 5+ years of management experience in a multinational, matrix environment.A strategic thinker who can turn business priorities into clear plans, measurable goals and practical execution.Strong people leadership skills, with the ability to coach teams, build capability and create a collaborative, accountable, customer-focused culture.Confident stakeholder management and communication skills, with the ability to influence across functions, regions and leadership levels.Comfort using KPIs, process governance and continuous improvement to raise service performance and operational efficiency.Fluent English and strong digital confidence, ideally including SAP/SD, Salesforce and Microsoft Office; another European language is a plus.What’s In It For You :Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.Global Mental Wellness Program22 Days of Paid Vacation, plus Additional Leave Days, in addition to Public HolidaysCompany-Sponsored Sick LeavePension PlanReimbursement for Fitness ActivitiesContribution to Barcelona Bicing SchemeWeekly Delivery of Fresh FruitQuarterly Employee Celebration DaysPeer to Peer Recognition ProgramService Recognition ProgramAmazing employee discount program on Peli Products, Peli branded apparel and gearEmployee referral program – get paid to work with your trusted network. xcskxlj Established reputable brand offering premium products – you’ll be proud to represent Peli!And more…
