Descripción de la oferta
Overview
In this role you will lead customer service operations for automotive clients, ensuring delivery, quality, and service performance. You will collaborate with Supply Chain, Logistics, Production, Quality, Finance, and Sales to deliver service excellence. You will manage key customer relationships and oversee orders from receipt to delivery, addressing escalations and coordinating demand changes. You will develop the CS team, monitor KPIs, and drive continuous improvement to boost efficiency and satisfaction. This position supports Lear’s commitment to collaboration, excellence, and customer-focused outcomes in a global automotive context.
ResponsabilidadesLead customer service operations and ensure delivery, quality, and service performance meet requirementsManage relationships with key customers as the primary contact for service mattersAddress customer concerns, escalations, and service issues while managing expectationsOversee customer orders from receipt through delivery and ensure timely executionCoordinate demand changes with production planning and logistics to support customer requirementsCollaborate with cross-functional teams to resolve supply chain issues, support program launches, and manage engineering changesLead, develop, and coach the Customer Service team by setting objectives, monitoring KPIs, and supporting growthMonitor service performance metrics, prepare reports, and drive continuous improvement initiatives to enhance efficiency and customer satisfaction
Requisitos principalesBachelor's degree in Business Administration, Supply Chain, Engineering, Logistics, or equivalent experience5+ years in Customer Service, Supply Chain, Logistics, or Account Management3+ years of experience leading and developing teams in a manufacturing or operational environmentExperience within the automotive industry and familiarity with customer requirements and service standardsStrong knowledge of ERP systems, advanced Microsoft Office skills, and excellent communication, analytical, and relationship management capabilitiesexcellent communicationrelationship managementleadershipanalytical thinkingERP systemsMicrosoft Office
