Descripción de la oferta
Are you passionate about helping others and creating memorable experiences? Do you thrive in dynamic, growing environments? If so, we have an exciting opportunity for you!Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for dedicated and enthusiasticCustomer Service Representatives(German-speaking)to join their team on atemporary ,fully remote basis from anywhere in Spain . In this role, you will be the friendly and knowledgeable first point of contact for customers across Europe.If you excel in delivering outstanding service, possess exceptional communication skills, and are eager to be part of a diverse and supportive team, this could be the perfect next step in your career!Main Responsibilities
Be the First Point of Contact:Engage with customers via phone (80%), email, and chat, providing prompt and effective support
Deliver Outstanding Service:Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, specifically for the German market
Manage Customer Interactions:Efficiently register customer data, process orders, coordinate shipments, handle returns, and manage warranty claims using our CRM system
Stay Informed:Keep up-to-date with our company’s products to provide accurate and helpful informationCore Skills/Experience
Outstanding verbal and written skills that allow you to connect with customers clearly and effectively
A warm, empathetic approach with a genuine passion for helping others
A strong orientation towards customer satisfaction, with the ability to prioritize tasks effectively
A good listener who excels in teamwork and enjoys working collaboratively
Not afraid to ask questions, and bring forward new ideas!What's on offer
Temporary contract (2 months)
100% remote working model
Competitive salary of EUR 22,300 gross/year
Personal and professional growth opportunities
Unlimited access to our online learning platform for continuous developmentOur recruitment process
Step 1: Interview with our Recruiter to get to know you better
Step 2: Interview with the Team Leader
Step 3: Final interview in the Barcelona officeAt Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.
