Descripción de la oferta
We're Hiring: Customer Service Agent - German Speaker At Netzon Group , we're growing fast - and we're looking for motivated Customer Service Agents to join our International Team in Barcelona. If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.About the RoleAs a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You'll play a key role in delivering a positive customer experience and representing a well known sports brand.Key ResponsibilitiesWork with customers to answer product information and resolve queries in a skillful and professional way. Put yourself in our customers shoes, analyze their problems and tailor solutions for them. Communicate with customers via phone, email, chat and social media. Become an expert and brand ambassador for the brand. Maintain a high level of professionalism and customer satisfaction. Collaborate with team members and supervisors to improve service quality.What We're Looking ForFluency in both Dutch and English. A passion for helping customers. Ability to deal with sensitive calls with empathy. Strong administrative skills with an eye for details. A strong professional and proactive approach to problem solving.What We Offer Start Date: November 2026 Contract: Fixed-Term 3 months with posibility for extension (1 month probation).Part-Time: 25hrs per weekWorking Hours: Tuesday to Friday 16hs to 20hs and Saturdays 9hs to 14hs.Salary: €20,415.38 pro rated gross per year.Working Model: Hybrid - 6 days per month in the office.Training: Full-Time Training for 2 weeks - 9 to 18hs Monday to Friday.Office Location: Barcelona (Eixample)Why Join Netzon Group? Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. xohynlmStart your career with us-apply now and become part of our growing team!
