Descripción de la oferta
Customer Service agent - Pilar de la Horadada, AlicanteFeaturesWhere: Pilar de la Horadada, AlicanteJob Type: Employee - PermanentJob Status: Full-timeSalary: £17,100Work Location: Office/On-siteEnglish: AdvancedSpanish: NoneDescriptionWE ARE HIRING!Where: Pilar de la Horadada, AlicanteJob Type: Employee - PermanentJob Status: Full-timeEnglish: AdvancedSpanish: Not RequiredWe are currently looking for motivated people to join our friendly, fast-growing team based in Pilar de La Horadada.We are an office-based company helping UK resident clients who are currently experiencing financial difficulties. We deal with people who are subject to an Individual Voluntary Arrangement (IVA).We are looking for new team members to join both our customer services and financial review teams. Both roles require the ability to deliver excellent customer service, whilst handling your own workload.The customer services agent will be handling a variety of customer and creditor queries in a fast paced environment. A calm and logical approach is required, being able to think on your own initiative and find solutions to issues raised and patience when dealing with vulnerable clients.The financial review officer will be working with clients who require an income and expenditure review to reassess their affordability. Maybe they have fallen into further financial difficulty. The role requires a calm, sensitive and logical approach, being able to think on their own initiative, problem solve and be able to negotiate an appropriate outcome.A full-time contact of 40 hours per week with a starting salary of €17,100 per annum gross pay, is offered.There are 2 shift patterns between Monday and Thursday, 2 early and 2 late shifts of:9:00am to 5:00pm12:00pm to 8:00pmFriday 10:00 to 6:00pmThe skills required are:Excellent telephone mannerExcellent administration and customer service skillsGeneral computer skills with confidence to learn internal systemsProblem solving initiativeA strong character, being able to adapt and build rapport with easeAbility to manage your own workloadOffice based experience essentialA knowledge of UK financial firms and experience within financial administration is preferred but full training will be provided.PLEASE ONLY APPLY IF YOU LIVE IN THE AREA AND HAVE THE REQUIRED DOCUMENTS TO START EMPLOYMENT STIRT AWAY
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