Descripción de la oferta
Shape the future of logistics with us!At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe and the Benelux.To strengthen our Customer Service-department within Tosca, we are currently recruiting an enthusiastic Customer Service & Asset Specialist!Position PurposeAs the primary point of contact for our customers across the UK & Ireland, we’re looking for a Customer Service & Asset Specialist to join our team.In this role, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support.You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes.It’s a role where you can truly make an impact, both for our customers and for the way we work!For this role, we expect the new colleague to work from either our office in Schelle (Belgium) OR our Madrid office OR our office in Milan.The chosen location will depend on what is most practical for the candidate.Your responsibilitiesCustomer Relationship Management & Support- Act as the primary point of contact for customers in UK & Ireland, ensuring prompt and professional support.- Manage the customer onboarding process, providing seamless and high-quality experience to build long-term relationships.- Serve as the liaison between customers and internal departments, ensuring clear communication and timely issue resolution.- Support customers in reporting and resolving quality issues, working closely with the Quality Department until full resolution.- Contribute to monthly customer review meetings, providing insights and recommendations for continuous improvement.Order & Asset Management- Ensure a smooth and accurate order-to-invoice process, translating customer needs into operational workflows through constant coordination with relevant teams.- Oversee and manage customer stock audits, including communication, finalization, and follow-up actions.- Monitor customer declarations and transactions, promptly addressing any discrepancies or concerns.Data & Process Administration- Maintain and update customer master data, ensuring accuracy and compliance with company policies.- Track and manage asset-related records, ensuring all documentation is up to date and aligned with operational requirements.- Support process improvements to enhance efficiency in customer service, order management, and asset trackingYour profile- For us, motivation and willingness to learn are more important than many years of customer service experience or another relevant field.- You have excellent written and spoken English skills. Knowledge of Spanish or another language is considered a plus.- You work accurately, know how to set priorities, and remain focused even under tight deadlines.- You are resilient, independent, and well organized.- You communicate professionally and constructively with customers and colleagues.- You are familiar with the MS Office package. Training and thorough onboarding are provided for our internal software.- You are a true team player and bring a positive attitude to the workplace.What we offer you- Permanent contract with a competitive remuneration package aligned with your skills and experience.- Local benefits, depending on the final location of hire- Home-office up to 2 days/week is possible after the onboarding period- Continuous investment in your personal and professional development through training and coaching.- A dynamic and fast-growing company that is part of a strong international group, with a focus on sustainability.- A supportive, collaborative team environment where your ideas and contributions matterInterested?We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team.Send us your CV and your letter of motivation in English. We’re looking forward to meeting you!Privacy NoticeYour personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws.We value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us.External recruitment services/agencies will not be used for this position.
