Descripción de la oferta
Customer Representative (French-speaking) - Onsite - MS01Job DescriptionExperience the power of a game-changing careerWant to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Representative in Barcelona onsite, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.Career growth and personal developmentThis is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.As a Customer Representative on our team, you will:Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demandsTake incoming calls from boutiques and shops and resolve demandsLog call details onto call management systems and provide response and resolution within SLAMaintain service and product knowledge and expertise associated with applications specific to individual customersYour qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Are proficient or bilingual in French plus an advanced level of EnglishHave good disposition to work in a customer service environmentHave customer care skills - ability to listen to and understand the customers' needCan take ownership of, and progress calls to resolution or to elevate call to resolutionIt would be a plus if you have:Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configurationWhat's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.In this role, we offer benefits that help support your unique lifestyle:Full-time 39 hours/week, Monday-Friday 9-18hTemporary contractSalary 19.748,62 euros gross/year + up to 1.200 euros gross/year in bonusOffice in central BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized coursesIf all this feels like the perfect next step in your career journey, we want to hear from you.Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Location: ESP Barcelona - C/ de la Selva de Mar, 129Language Requirements: English, French (Required)Time Type: Full time2027-01-31R1742896#J-18808-Ljbffr
