Descripción de la oferta
DOGA is a growing multinational company with over 60 years of experience in the development of customized projects for various industrial sectors. With a strong focus on R&D, we established ourselves as a key player in the creation of advanced solutions by combining electronic and mechanical engineering. We design and manufacture our own products, which allows the company to maintain full control over quality and innovation. With a global presence, we have subsidiaries in Italy, the United States, Mexico, Brazil, China, India, Morocco and Japan, and distribute its products to over 70 countries.
We are looking for a Customer Quality Engineer, reporting directly to the Customer Quality Manager. As a member of DOGA's Quality team, he/she will be responsible for responding to quality issues identified by customers and promoting their resolution.
Essential Tasks
Attend to and resolve customer complaints/incidents related to quality.
Maintain customer satisfaction by taking the necessary actions to resolve the customer's complaint.
Inform the organization about the customer complaints received and their resolution status.
Analyze quality problems identified by customers, finding the root cause, making improvement proposals, and promoting their implementation.
Analyze products returned by customers and report the results of the analysis.
Management of warranties claimed by customers.
Implement and promote continuous improvement in the resolution of Quality incidents and complaints.
Monitoring and control of quality indicators.
Profile Required
Industrial Engineering or similar.
High level of both oral and written Spanish and English.
Demonstrable experience in quality departments in the automotive sector.
Knowledge of quality tools: Core Tools (PPAP, APQP, FMEA, SPC, and MSA).
Knowledge and experience in 8D.
What We Offer
