Descripción de la oferta
Overview
is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more
Our culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
We are looking for a Customer Service / Order Management Specialist (fluent in French and English) to join our international team in Barcelona.
In this role, you will manage end-to-end customer operations, including order management, sales support, and customer service within a fast-paced B2B environment. You will act as a key point of contact for customers and internal stakeholders across sales, logistics, and service teams.
Contract Type: Internal Temporary Worker (ITW) assignment.
What will you be doing?
- Manage end-to-end order management (order-to-cash process), ensuring accurate and timely processing.
- Create quotes, process customer orders, and support sales teams (inside sales support).
- Coordinate with logistics, manufacturing, and service teams to ensure smooth order fulfillment.
- Handle repair and calibration requests, returns (RMA), and product changes.
- Act as main customer contact for inquiries related to orders, invoicing, and contracts.
- Monitor order lifecycle: from quotation to delivery and payment.
- Continuously identify process improvements in customer operations workflows.
Qualifications
- Fluent in French and English (mandatory)
- Fluency in Dutch is a highly valued.
- Minimum 3 years of experience in customer service or order management environment
- A positive, proactive, and can‑do attitude, consistently going above and beyond to ensure customer satisfaction
- Strong ability to communicate effectively with both internal and external stakeholders and build strong working relationships
- Excellent time management and organizational skills, with the ability to manage multiple priorities
- High attention to detail and a process‑oriented mindset to ensure data accuracy and operational excellence
- Proven ability to proactively resolve complex issues, balancing customer needs and business requirements
- Comfort working in a dynamic, international environment, turning challenges into opportunities for exceptional customer care
Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***
