About the job Are you ready to join a fast-growing company with a strong mission to drive sustainability and innovation? At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout. Role purpose: The Customer Experience Specialist (CES) is a key operational and customer experience expert responsible for designing, implementing, and continuously improving customer-facing operational processes in Spain. Acting as a bridge between Sales, Operations, and Global/Regional Operations, the CES ensures that customer solutions are operationally viable, scalable, and aligned with Global Operations standards, while meeting customer expectations throughout the full lifecycle of a lease or service agreement. The role combines operational consultancy, deal triaging, customer onboarding, process ownership, and participation in transformation and digitalisation initiatives. The CES is a critical escalation point for process-related topics and plays an active role in driving standardisation, simplification, and continuous improvement. Key Responsibilities Process & Operational Consultancy: Act as Subject Matter Expert (SME) during pre-sales and deal consultation stages, providing operational guidance to Sales and customers. Participate in customer meetings to explain, negotiate, and align on end-to-end operational processes. Ensure proposed solutions are compliant with Global Operations frameworks and operational best practices. Perform root cause analysis of operational pain points across the customer portfolio and promote standardisation and optimisation. Operational Deal Triaging & Sales Partnership: Review, validate, and approve operational workflows in CRM systems. Classify deals and customer accounts as standard or non-standard and manage exception handling. Engage early with Sales on new opportunities to influence solution design from an operational perspective. Act as the operational representative in sales meetings and customer engagement activities. Customer Onboarding & Process Handover: Lead or support customer onboarding by providing detailed walkthroughs of operational processes and systems. Introduce customers to key operational stakeholders upon deal confirmation. Ensure a structured handover of agreed processes to Operations, with full clarity and documentation. Support Sales during customer meetings to ensure continuity and alignment. Process Ownership & Continuous Improvement: Ensure customer documentation (CIS, MLA, workflows, exception handling) is complete, accurate, and up to date. Own customer-specific operational processes across the lifecycle, including regular reviews and updates. Identify opportunities for simplification, automation, and removal of non-value-added activities. Contribute to the design of scalable and standardised operational models to support growth. Customer, Sales & Operations Engagement: Act as main point of contact and escalation for assigned key customer accounts and Key