About Upfluence Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce. Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer marketing campaigns. Since its launch in October 2016, Upfluence has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our NYC, Los Angeles, Mexico City, Lyon, and Paris offices. As a Customer Expansion partner on the Customer Success department, you will play a crucial role in driving the strategic growth and retention of our client base. You will be responsible for evaluating existing accounts, identifying opportunities for upsells and cross-sells, and maintaining high customer satisfaction levels to ensure retention. This role demands a proactive approach to relationship management, with a keen focus on leveraging customer feedback and data to drive business outcomes. Responsibilities