Descripción de la oferta
Our company is working to become a reference in Femtech and wellness technology, delivering high-quality devices designed to improve women’s well-being.To support our continued growth, we are looking for an exceptional person to join our team as a Customer Care Intern (Part Time). We are seeking a highly communicative, persuasive and proactive individual who enjoys connecting with people and building strong customer relationships.As part of the Skinvity Team, your main mission will be to engage directly with our customers via phone calls, ensuring an outstanding experience while strengthening their loyalty to our brand.Key Responsibilities:· Proactively contacting customers via phone to understand their experience with our products and services.
· Building strong relationships with customers, fostering trust and long-term loyalty.
· Using excellent communication and persuasion skills to enhance customer satisfaction and retention.
· Identifying customer needs, motivations and pain points to provide personalized solutions.
· Detecting opportunities to improve the customer experience and increase engagement with the brand.
· Encouraging customer feedback and curiosity about how we can continuously improve their journey.
· Identifying upselling or cross-selling opportunities when relevant, always prioritizing customer needs.
· Providing a friendly, positive and “can do” attitude in every interaction.
· Collaborating closely with the team to share insights and improve overall customer experience strategies.Requirements:Excellent communication skills, especially in sales and persuasion.Confidence and ease when speaking on the phone with customers.Customer-oriented mindset with strong empathy and listening skills.Proactive, curious and solution-driven attitude.Excel proficiency.Play as a mate with the rest of the team, considering that your goals are the team goals.Possibility of establishing an agreement with the University (mandatory).High level of English (mandatory).Other languages will be highly valued.What We Offer:· Learning opportunity alongside a great team with the potential for growth· Part time hours: 09h00 – 14h00 Monday to Friday· Monthly compensation: €450 gross to aid your studies.· One day of vacation granted for each month worked.· Opportunities for future integration.· Autonomy.· Headquarters located in Pozuelo de Alarcón. Flexible remote working 1 day a week.Employment Type: Part-time
