We are looking for a professional to join our organization in León. The successful candidate will be responsible for creating and maintaining technical documentation, developing and maintaining dashboards and reports, managing tasks, bugs, and technical escalations, interacting with clients, coordinating with development teams, and contributing to the continuous improvement of support and documentation processes. The ideal candidate will have experience communicating with clients via email and video calls, exceptional communication skills in English (written and spoken), advanced proficiency with productivity tools, proficient in project and technical support management tools, experience creating dashboards and analyzing data, familiarity with software deployment environments and version control, and ability to understand technical software flows and translate them into clear, helpful documentation. Some of the key responsibilities include: Creating and maintaining user guides, installation manuals, troubleshooting procedures, FAQs, and other technical documents Developing and maintaining dashboards and reports using Power BI or similar tools to track KPIs and solution performance Managing tasks, bugs, and technical escalations using JIRA, including tracking and prioritization Interacting directly with clients for beta software activation, functional demonstrations, and pre-sales support Coodinating with development teams to resolve technical issues and ensure high-quality solutions The successful candidate will be offered a competitive salary package, including health insurance and annual performance bonus. We offer a dynamic and innovative work environment, where employees can grow and develop their skills. We value collaboration, creativity, and continuous improvement, and we are committed to delivering excellent results.