Descripción de la oferta
Capitole is one of the best IT consulting companies and the place you want to be. Why?Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante. People in the center. We believe in a different model, more human, with the employee in the center of our company Interesting projects. Cutting-edge technologies. Agile methologies Happiness and low turnover rate €1200 per year training budget Flexible working hours More than 900 skilled professionals, from more than 27 nationalities Tailored career path Monthly follow-ups. 360º continuous evaluation Private health insurance Flexible retribution program Wellhub: access to fitness, wellness, and mental health support Processing of the work permit for you to come to Spain with your family Technological communities Lots of amazing events Capitole Consulting keeps growing and we want to do it with you! We’re hiring! IT Service Management, Cloud & Executive Advisory (Full Remote) Are you passionate about IT Service Management, Cloud Services, and driving strategic decision-making through data and performance insights? We are looking for an experienced professional to support IT service excellence, cloud service evaluation, and KPI-driven improvements within a global enterprise environment. What you'll do - Assess and analyze ITSM processes, service landscapes, and operational performance - Evaluate compliance with ITIL practices and service management frameworks - Drive continuous service improvement initiatives - Analyze cloud services and infrastructure environments - Identify optimization opportunities and improvement recommendations - Prepare executive-level reports, presentations, and strategic analyses - Support decision-making through KPI monitoring and performance reporting - Collaborate with IT Operations, Architecture, and Business stakeholders Must Have Strong knowledge of ITSM processes (Incident, Problem, Change, Service Level Management) Experience defining and monitoring KPIs and SLAs Strong analytical and reporting capabilities Understanding of cloud services and infrastructure environments Experience creating executive presentations and stakeholder reports Excellent communication and stakeholder management skills Structured, analytical, and solution-oriented mindset Ability to work autonomously and take ownership of initiatives Nice to Have ITIL Certification Experience with ServiceNow or similar ITSM platforms Knowledge of FinOps and cloud cost optimization Experience working in international or large enterprise environments Location: Spain Conditions : Language: English (C1) / Spanish (C1). Location: FULLREMOTE. Schedule: 40h/week. Flexible. Want to know more? xhfqzwm Click here and find out! See what people say about us Glassdoor Reviews Feel free to send us your profile, we are excited to meet you! The employee will adhere to information security policies: -Will have access to confidential information related to Capitole and the project they are working on. -Must comply with the security policies and internal policies of the company and the client. -Must sign an NDA.
