Descripción de la oferta
Digital Product Owner - Salesforce - Order to CashSe anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura.Full timeDigital Product Owner - Salesforce - Order to CashAbout SanofiWe're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.Our ambition is to deliver best-in-class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives. Within Digital Delivery and Operations, we build digital solutions that enable data-driven decision-making, enhance workforce agility, and improve organizational performance.We simplify processes, break down silos, and scale digital capabilities across Sanofi through strong collaboration, standardization, and continuous improvement.Building an engaged and collaborative team that attracts and develops top digital talentSimplifying, standardizing and continuously improving processes to achieve scale, quality and productivityEnabling transparency, analytics-driven insights and rapid innovation across Sanofi's workforce ecosystemDevelop and execute comprehensive digital strategy for Customer Contact ManagementOwn the product roadmap and full lifecycle management (ideation to retirement)Support budget tracking and reportingWork closely with Order to Cash stakeholders, GPO/GPL to translate needs into requirementsPresent to senior leadership and executive stakeholdersAgile Product DevelopmentLead agile development teams using Scrum methodologyManage backlog using Confluence and JiraDrive customer-focused product decisions using data-driven insightsLeverage Salesforce Service Cloud for omnichannel customer contact managementDigital Transformation & AutomationSalesforce Service Cloud & Agentforce LeadershipServe as product authority for Salesforce Service CloudLead deployment and governance of Salesforce AgentforceManage platform integrations with ERP systems#7-10 years of digital product management experience in enterprise environments~5+ years of hands-on experience with the Salesforce platform and ecosystem~3+ years in a senior product owner or product management role~ Strong Salesforce AI and automation background~ Experience in Order to Cash, Customer Service Management, or related business processesBachelor's degree in Business, Engineering, Computer Science, or related fieldProfessional Scrum Product Owner I (PSPO I) certificationSalesforce Product Owner certification7-10 years of digital product management experience in enterprise environments~5+ years xqziphu of hands-on experience with the Salesforce platform and ecosystem~3+ years in a senior product owner or product management role~ Strong Salesforce AI and automation background~ Experience in Order to Cash, Customer Service Management, or related business processesSalesforce Service Cloud - AdvancedSalesforce Agentforce Platform - ExperiencedTechnical Acumen (CRM, APIs, Integrations) - ExperiencedUser Experience (UX) Design - ExperiencedERP Systems - ExperiencedData Analysis & Business Intelligence - ExperiencedAgile Methodology - AdvancedData-Driven Decision Making - AdvancedDigital Product Management - AdvancedBusiness Acumen (Pharma/Order to Cash) - AdvancedSalesforce Agentforce certification or active enrollmentSalesforce Service Cloud Administrator or Advanced Administrator certificationHay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.
