Descripción de la oferta
Omega CRM Consulting is looking for a Consultant/Business Analyst that would like to collaborate with one of the top global pharmaceutical companies.Main Responsibilities- Act as OPU Champion in Spain for Vault MLR issues.- Serve as Veeva Vault Corporate Representative in Spain.- Handle incident management for Vault.- Oversee management of Vault Spain users.- Manage new Vault releases and demands.- Manage Corporate Vault requirements and actions requested by Corporate- Vault.- Communicate Vault MLR bridge between Corporate and Spain users.- Provide training to local Spain users on new releases.- Manage Spain Vault MLR teams.- Coordinate with Compliance Medicine on Vault MLR topics.- Provide Veeva CRM support, including survey management.- Manage technical incidents at the DataSteward level.- Manage local BIConnection tool.- Manage and participate in Business Solutions projects.Requirements- +3 years of proven experience in business Analysis and technical support within IT environments.- Client-Facing & Interlocution: Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical solutions and bridge communication between Corporate entities and local business teams.- Technical Skills: Strong proficiency in SQL, Salesforce Inspector, and advanced Excel.- Process & Frameworks: Solid knowledge of process and procedure management, alongside practical experience working with Agile methodologies.- Industry Experience: Proven background and domain knowledge within the pharmaceutical sector.- Soft Skills: Demonstrated ability to drive cross-functional teamwork, manage conflict and priorities, adapt to change with an innovative mindset, and thrive in international environments.- Languages: Advanced English proficiency (C1 level minimum), both written and spoken.Desirable / Value-Add Skills (Pluses)- Salesforce & Veeva Expertise: Hands-on knowledge of Salesforce ecosystem and Veeva Vault platform is a strong plus; experience with other Salesforce Clouds is highly welcome.- ITSM Tools: General knowledge or familiarity with ServiceNowWhat do We offer- Permanent contract.- Flexible Schedule. We make it easy. Balance your professional and personal life.- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.- Home Office.- Flexible retribution (public transport ticket, Ticket restaurant, …).- Health insurance.- OMEGA in action. Our commitment to a better society is not just an intention.About usOmega CRM, a Merkle Company, is a global digital company specialising inaccelerating the Business Experience (BX) of our clients through customer-centricsolutions, technology, and data – all enhanced by AI.Together with Merkle, we form the largest Customer Experience Management (CXM)agency in Spain, and as part of the dentsu group, we offer end-to-end solutions thatintegrate media, creativity, content, technology, and strategy to deliver real businessimpact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities,and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforceecosystem in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate,Education, and Non-Profit, delivering omnichannel experiences in Customer Service,eCommerce, Marketing, and Analytics.Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awardssuch as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).At Omega CRM, we believe in growth through people – guided by our values: #Talent,#Flexibility, #Commitment, and #Innovation. We grow #Together.
