Descripción de la oferta
Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client-focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long‑term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote‑first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results‑oriented environment.¿Quiere enviar su solicitud? Lea toda la información sobre este puesto a continuación y luego pulse el botón de solicitar.About the RoleOur client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client‑focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long‑term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote‑first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results‑oriented environment.Key ResponsibilitiesOnboarding new clients, ensuring a smooth and effective transition to our platform.Proactively engaging with customers to understand their business objectives and challenges.Developing and executing success plans tailored to individual client needs.Monitoring customer health and identifying at‑risk accounts for proactive intervention.Conducting regular check‑ins and business reviews with clients.Educating clients on new features, best practices, and advanced functionalities.Identifying opportunities for upselling and cross‑selling based on client needs and growth.Collaborating with sales, product, and support teams to advocate for customer needs.Driving adoption, usage, and overall satisfaction with our services.Gathering customer feedback to inform product development and service improvements.RequirementsProven experience in Customer Success, Account Management, or a similar client‑facing role, ideally within a SaaS or tech environment.Excellent communication, presentation, and interpersonal skills in Spanish. Fluency in English is highly advantageous.Strong understanding of customer success principles and methodologies.Ability to analyze data, identify trends, and translate insights into actionable strategies.Proficiency in using CRM and Customer Success platforms (e.G., Salesforce, Gainsight, ChurnZero).A proactive, self‑motivated attitude with the ability to manage multiple clients and priorities effectively.Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.Demonstrated ability to build and maintain strong client relationships.Self‑disciplined and organized to excel in a remote work setting.BenefitsCompetitive salary with performance‑based bonuses.Fully remote work arrangement, offering significant flexibility.Comprehensive health insurance plan.Opportunities for professional growth and career advancement in a growing company.Generous vacation and paid time off policy.Access to online learning resources and training.Collaborative team environment despite the remote nature of the work.Modern tools and technology to facilitate remote productivity.Customer Success Manager - Granada (Remote)About the RoleNuestro cliente busca un/a Customer Success Manager experimentado/a para unirse a su equipo y trabajar de forma totalmente remota. Esta posición es fundamental para asegurar que nuestros clientes obtengan el máximo valor de nuestros productos/servicios, fomentando relaciones a largo plazo y garantizando su satisfacción y retención. El candidato/a ideal tendrá una mentalidad proactiva, excelentes habilidades de comunicación y una profunda comprensión de las necesidades del cliente. Buscamos a alguien que pueda actuar como un socio estratégico para nuestros clientes, ayudándoles a alcanzar sus objetivos de negocio. Esta oportunidad es ideal para profesionales que buscan la flexibilidad del trabajo remoto y desean tener un impacto directo en el éxito de los clientes.Key ResponsibilitiesEstablecer y mantener relaciones sólidas y de confianza con una cartera asignada de clientes.Comprender los objetivos de negocio de los clientes y cómo nuestros productos/servicios pueden ayudarles a alcanzarlos.Supervisar la incorporación (onboarding) de nuevos clientes, asegurando una transición fluida.Realizar seguimientos periódicos para evaluar la satisfacción del cliente y detectar posibles problemas.Identificar oportunidades de venta cruzada (cross‑selling) y venta adicional (up‑selling) basadas en las necesidades del cliente.Actuar como defensor del cliente dentro de la organización, proporcionando feedback valioso para la mejora de productos/servicios.Gestionar renovaciones y minimizar la tasa de abandono (churn).Desarrollar y compartir mejores prácticas y recursos con los clientes.RequirementsExperiencia comprobada como Customer Success Manager, Account Manager o en un rol similar de gestión de clientes.Excelentes habilidades interpersonales, de comunicación y presentación.Capacidad demostrada para gestionar múltiples cuentas simultáneamente y priorizar eficazmente.Sólida comprensión de los ciclos de vida del cliente y estrategias de retención.Orientación a resultados y proactividad en la identificación de oportunidades.Familiaridad con herramientas CRM y plataformas de gestión de relaciones con clientes.Habilidad para trabajar de forma independiente y en un entorno totalmente remoto .Se valorará experiencia en el sector específico de nuestro cliente.BenefitsOfrecemos un salario competitivo más un componente variable basado en el desempeño. Disfrutarás de la máxima flexibilidad al trabajar desde casa, eliminando los desplazamientos y permitiendo una mejor conciliación. xqbhyrx Tendrás acceso a plataformas de formación online para tu desarrollo profesional continuo. La empresa fomenta una cultura de colaboración#J-18808-Ljbffr
