Descripción de la oferta
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.
About the role
Four Seasons Hotel Madrid is currently seeking a dynamic and passionate Concierge Supervisor. Reporting to the Assistant Chief Concierge, this role will supervise daily concierge operations, ensuring exceptional guest service, guiding and developing the team, and maintaining smooth, efficient, and professional desk functions in line with Four Seasons standards.
What you will do
* Supervise the daily operations of the Concierge team, serving as the primary point of contact during shifts.
* Handle guest requests, special arrangements, and complaints promptly and professionally, turning challenges into memorable experiences.
* Lead, coach, and develop the Concierge team through onboarding, continuous training, and one-on-one feedback sessions.
* Monitor and reconcile commission-based services, guest orders, and related financial transactions.
* Ensure desk operations run smoothly, including package handling, messages, faxes, luggage storage, and up-to-date local information for restaurants, attractions, and events.
* Collaborate with other departments to successfully execute special projects aimed at enhancing guest services and team efficiency.
* Organize and coordinate team-building activities to foster a positive work culture.
* Maintain professional standards, comply with Four Seasons policies, and represent the hotel with the highest level of hospitality and integrity.
* Support the Assistant Chief Concierge in the preparation and coordination of departmental meetings, including morning briefings and other operational meetings, ensuring effective communication and alignment within the team.
What you bring
* High School Diploma or Bachelor’s Degree.
* European Passport or legal right to work in Spain.
* Fluency in English and Spanish.
* Previous experience in concierge is required; Les Clefs d’Or membership is favorable.
* Strong leadership, organizational, and interpersonal skills.
* Ability to handle multiple priorities in a fast-paced, luxury environment.
What we offer:
* Competitive Salary, wages, and a comprehensive benefits package.
* Excellent Training and Development opportunities.
* Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program).
* Complimentary Dry Cleaning for Employee Uniforms.
* 50 natural days of vacation, and the day of the birthday free.
* Complimentary Private Health insurance.
* Complimentary Employee Meals.
Schedule & Hours:
This is a full-time position.
This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.
