Descripción de la oferta
About UsDesplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas.Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.Role OverviewOur client is a global technology and digital transformation consultancy delivering enterprise IT operations and cloud management solutions for large international organizations. Their teams help modernize IT infrastructure through automation, observability, and Service Management platforms.We are looking for a CMDB/CSDM Analyst with strong expertise in ServiceNow CMDB, CSDM, and ITOM. In this role, you will help design, implement, and maintain an accurate Configuration Management Database while ensuring alignment with the Common Service Data Model (CSDM). You'll work closely with infrastructure, cloud, and application teams to improve data quality, service mapping, and operational visibility across enterprise environments.ContractContractorCommitmentFull-timeLocationValencia, Spain (Hybrid / Primarily On-site)Process2 Client Interview ProcessNoteEnglish-speaking environment. Spanish is not needed.ResponsibilitiesDesign, implement, and maintain ServiceNow CMDB aligned with CSDM best practicesImprove data quality, governance, and configuration item (CI) accuracyConfigure and support Discovery, Service Mapping, and MID ServersDefine and maintain CI relationships and service modelsCollaborate with infrastructure and cloud teams to onboard new services into the CMDBMonitor CMDB health and resolve data quality issuesSupport integrations between ServiceNow and enterprise systemsEnsure compliance with ITIL configuration management processesProduce documentation and governance guidelines for CMDB and CSDMParticipate in Agile ceremonies and continuous improvement initiativesRequirements3+ years of experience with ServiceNow CMDB and CSDMHands‑on experience with Discovery, Service Mapping, xcskxlj and MID ServersStrong understanding of Configuration Management and data governanceExperience working with ITOM modulesExperience supporting AWS and/or Azure cloud environmentsGood understanding of ITIL processesExperience working in Agile/Scrum environmentsStrong analytical and troubleshooting skillsPreferred QualificationsServiceNow certifications (CSA, CIS-ITOM, CIS-Discovery, or equivalent)Experience working with large enterprise CMDB implementationsKnowledge of cloud‑native infrastructure and hybrid environmentsExperience improving CMDB maturity and CSDM adoption across organizations#J-18808-Ljbffr
