Descripción de la oferta
Job Title: Client Solutions Manager Company: ContentJet Location: 100% Fully Remote (Global) Employment Type: Full-time About ContentJet ContentJet is an award-winning TikTok Marketing Partner for some of the world’s most renowned brands. We are a performance-based creative agency where strategy and innovation meet. As a fully remote company , we believe in radical flexibility—allowing our team to work from wherever they are most inspired. We are human-led, AI-backed, and we empower independent thinkers to deliver bold ideas that drive measurable business outcomes. The Role As a Client Solutions Manager , you are the heartbeat of our client relationships. This isn't just a "support" role; you are a strategic partner responsible for the health, growth, and retention of our premium brand accounts. You will sit at the intersection of Project Management and Strategic Growth , ensuring our creative delivery is flawless while identifying new opportunities to scale our clients' success on TikTok. ️ Key Responsibilities End-to-End Project Management: Own the lifecycle of creative campaigns, ensuring deadlines are met, assets are delivered, and the "ContentJet standard" is maintained. Retention & Relationship Building: Act as the primary point of contact for high-profile brand partners, fostering deep trust and ensuring long-term satisfaction. Revenue Growth (Upselling): Identify "bottlenecks" in a client’s current strategy and pitch additional ContentJet services or expanded budgets that align with their KPIs. Performance Advocacy: Partner with our Creative Strategists to present performance data to clients, translating complex metrics into clear "wins" and next steps. Process Optimization: Utilize AI-backed tools and project management software to streamline remote workflows and communication. ✅ Qualifications & Skills 3+ Years Experience: Proven track record in Client Success, Account Management, or Project Management within a digital agency or SaaS environment. The "Growth" Mindset: Comfortable with soft-selling and upselling; you know how to spot an opportunity to add value (and revenue). Short-Form Video Savvy: A solid understanding of the TikTok ecosystem and paid social performance metrics (CTR, ROAS, CPA). Remote Mastery: High level of self-discipline and the ability to manage complex projects across multiple time zones without a "boss" looking over your shoulder. Communication Pro: Exceptional presentation skills—you can command a Zoom room and make clients feel heard and excited. ️ Why Join ContentJet? We don't just "allow" remote work; we built our entire culture around it. Work from Anywhere: Whether it’s a home office, a co-working space, or a different country every month—we care about your output, not your IP address. Asynchronous Autonomy: We value deep work. Our workflows are designed to be efficient, minimizing "meeting fatigue" so you can actually get things done. Elite Network: Direct interaction with TikTok’s internal teams and some of the world’s most innovative advertisers.
