Descripción de la oferta
At MAKE, we believe creators deserve a banking solution that gets them. One that’s fast, intuitive, and built to help them grow. We’re building the world’s first financial platform tailored to content creators — making it easier to earn, spend, and save money across borders.
MAKE was founded with a specific purpose in mind to address the underserved needs of the Creator Economy often overlooked by traditional banking while bringing forward technology, banking, and global solutions for our Creator Economy Clients.
About the Role
We are looking for a Client Development Manager, Private Banking to own the end-to-end relationship with our agency partners and high-value creators.
This role combines white-glove client service with commercial ownership, ensuring clients are successfully onboarded, deeply engaged with the platform, and continuously expanding their use of MAKE.
You will act as a trusted advisor and relationship owner, balancing exceptional service with a proactive approach to client growth.
What You’ll Do
Client Onboarding & Activation
Own the end-to-end onboarding journey for new clients (agencies and creators)
Guide clients through KYC/KYB processes, ensuring a smooth and compliant experience
Act as primary contact during account setup
Reduce onboarding friction and improve activation rates
Relationship Management
Build and maintain strong relationships with agencies and creators
Deliver a high-touch, concierge-style service aligned with Private Banking standards
Serve as an advisor on how to best use the MAKE platform
Maintain regular communication through Telegram, WhatsApp and phone calls
Client Education & Enablement
Educate clients on platform functionality, features and best practices
Support clients in optimizing their financial operations using MAKE
Deliver tailored onboarding sessions and walkthroughs
Growth & Commercial Development
Identify opportunities to expand client usage and increase account value
Drive retention, engagement and revenue growth
Collaborate with internal teams to support client growth initiatives
Spot trends and provide feedback to product and leadership teams
Product Feedback
Share insights on client needs, pain points and feature requests
Support rollout and adoption of new features and product updates
Experience & Background
2–5+ years in account management, client success, private banking, or sales
Experience managing high‑value clients or VIP relationships
Background in fintech, creator economy, SaaS or digital platforms is a plus
Banking experience is a distinct advantage
Strong relationship‑building and communication skills
Commercial mindset with the ability to identify growth opportunities
Highly organized with strong attention to detail
Ability to handle sensitive client situations with professionalism and discretion
What’s in it for You
Competitive compensation package with potential for bonus / stock options.
Relocation opportunity to the Canary Islands (Tenerife) with a comprehensive relocation package, including admin and visa support for candidates moving from abroad.
Collaborative, fast‑paced startup culture - work directly with founders and senior leadership.
The chance to define compliance in one of fintech’s most exciting frontiers - the Creator Economy.
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