Descripción de la oferta
Business Operations Agent, Key for Business, Entry level roleJob ID: 3193998 | AMZN Dev Cntr Poland sp. z.o.oTHIS IS A FIXED TERM CONTRACT FOR SIX MONTHS - Come join Amazon Key for Business to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and behind the scene. Today, Key for Business Technology supports Amazon Logistics and its scope is expanding every day. Our team is actively seeking motivated and multi-talented individuals who are passionate about transforming the logistics and package delivery operations. We are inventing the next-generation smart delivery operation with cutting edge technologies in IoT (Internet-of-Things). We develop technology-based solutions matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale. We are looking for a savvy, team-oriented individual who is highly driven and want to ensure customer satisfaction for our customers. The Business Operations team is responsible for enabling Key for Business (KfB) devices to provide Amazon customer friction free authorized access to restricted spaces. A Business Ops Admin Support Specialist III is responsible for driving increased data quality and solving challenging operational business goals. Diving Deep and Delivering Results are key leadership principles required to be successful in this role. Business Ops utilizes data, follows standard operating procedures and develops processes to improve the team’s performance. To be considered, you must be highly technical, along with the ability to make every customer feel like a welcomed part of Key for Business.Key job responsibilitiesTake ownership in assisting, researching, resolving, and de-escalating customer issues and devicesUnderstand and implement new information and procedures efficiently and professionallyDeliver a consistent level of quality on all calls and issues, encompassing the “white glove experience”Concentration and strong understanding of advanced troubleshooting for all Ring productsAnalyze tickets for trends in customer issues and report to the trending teamsUtilize multiple systems to access customer information, research issues, and educate customersCollaborate with the trending teams to drive continuous process improvementUtilize all available resources to solve internal challenges while ensuring first call resolutionDevelop and implement scalable solutions to support Key for Business’ missionLead trend collection and communication efforts for a specific apps or products (pods)Assist with other pods when neededOther duties and responsibilities as assignedA day in the lifeThe minimum base pay salary for this position is listed below. As a total compensation company, Amazon's package may include further pay components such as a sign on payment and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final base pay and any applicable total compensation elements depending on skills and requirements. Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), commuter benefits where applicable, and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being). The minimum base pay for this position is PLN 3,941monthly.Basic QualificationsFluency in English. Both written and verbal communicationProfessional experience with Microsoft Excel and Microsoft OfficeExperience pulling and reporting data from numerous databases (using Excel, Access, and/or other data management systems)Experience analyzing data setsPreferred QualificationsFluency in French, Italian, Spanish or German apart from English will be preferredWorking experience in logistics/transportation industryBachelor’s degree or equivalentAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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