Descripción de la oferta
Job DescriptionWhat will you do :The Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use‑cases, industry and best practices. The consultant also acts as the day‑to‑day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.Configure the Sprinklr product for various brands and industries following high standards of delivery and qualityConstant learning and collaborating with the team to develop best practices on product configurationWork as a team to understand product adoption by various brands and establish standard practices to improve adoptionExpertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping. This includes:Provide social insights and recommendations to support clients’ business practicesDesign and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client’s custom needs, adhering to primary business use cases and platform functionalitiesPerform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs.Ensure that all client users during customer onboarding are trained and educated properly on the platform & establish a relationship built on trust with client championsComplete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occurProvide consulting advise to clients about Sprinklr platform during different phases of project implementationWhat makes you qualified?Strong analytical and problem‑solving skills.Excellent communication skills in Spanish and English, both written and verbal.A drive to dig into the details of a system or process to solve customer problems.Desire and ability to rapidly learn a wide variety of new technical skills.Self‑motivated, takes initiative, assumes ownership.Ability to work in a highly collaborative and fast‑paced environment.Enthusiastic, professional, with a focus on customer successExcellent listening skills to fully understand the customer value requirementsPassion for solving client challenges and commitment to client delightStrong customer handling skills and willingness to serve customer across various timezonesSpanish & English languages business proficiency mandatory.Technical SkillsExperience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc.Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processingShould have knowledge in CTI or Voice recording productsExperience on VOIP, Dialer, ACD, IVR, SBCExposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case managementExperience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.Have experience in Groovy and JavascriptYou know You're SuccessfulCustomer‑obsessed mindset to deliver value & able to adapt and operate effectively in ambiguous or rapidly changing environmentsCapable to work effectively under tight deadlines and juggle several assignments simultaneouslyPlease note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.#J-18808-Ljbffr
