Descripción de la oferta
Our client, a global leading IT company, is recruiting for a Back Office CS Team Lead to join their business in Romania/Madrid.Position Title:Back Office CS Team LeadPosition TypeContract or EmployeeStart Date:ASAPLocation:Romania/MadridContact:Tamara Rajic | +49(0)8923889874Responsibilities Being part of the BO team for Core CS team to ensure availability and continuous improvement/quality of services by providing 2nd line operations and maintenance support for the Core CS NetworkAnalyze and pro-active seeking for improvements of services, operations results and related KPI’SAdvices management on improvement proposalsAdvices management on outages and project escalations.Actively coach his system engineering team members and share his knowledge in order to grow the team and expertise within the team.Leader technical taskforces.Act as project manager for “heavy” and complex projects in which multiple departments are involved and strong coordination is required.Central point of contact for technical complex matters within and outside his teamCentral point of contact for other departments (like Network Infrastructure, Services & Solutions) for Major/significant changes.System expert will be the leading engineer in resolving and driving technical complex issues in which multiple interfaces/platforms/teams are involved (helicopter view)Leader for the most complex incidents, changes, problems, configuration and performance issuesSecures sufficient level of testing in case of multiple platform/team /vendor related service introductionResponsible for network/platform performance and related KPI’sProviding risk assessments in case of technical complex issues. Providing transparency on risks and potential impact/consequencesImplement changes by administrate, analyze, plan, check, feedback (propose alternatives), test (rollback checks) and execute changes in line with change management processResponsible for team knowledge developmentResponsible for implementing improvement projectsSupports team manager on organizing and planning team and coordinates on task level7x24 hour 2nd line support through on callReports/presents progress reports on above topicsParticipate together with the Incident manager in Emergency calls for issue resolution coordination.Requirements Bachelor or Master degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications EngineeringExperience with ICT operations and maintenance supportFully able to judge on operational acceptance complex new systems / applicationsAt least 3 years of experience in Core Network maintenance and operation within the NOC of MM/OSP in RomaniaExpertise in :Application protocolsGood knowledge of protocols(HTTP(S), SOAP, IPSEC, DNS(SEC), Radius, Diameter, TCP/IP, SCTP, SS7, FTP, SSH, SNMP, iSCSI, WAP, MMS)Database administration skills (Oracle, LDAP, MySQL, Postgresql)In depth knowledge of Unix administration skills of Solaris 8/9/10, OpenBSD, RedHat Linux, Ubuntu, Debian.Good knowledge of virtualization suites(Solaris Containers, VMWare ESXi)Good knowledge of Core CS network architecture and elements/servicesExperience working with platforms such as SDM, IMS, Core CS, Call Server, Softswitch, IntercoExperience working with Core CS Network elements (HLR, HSS, Switches, SLF, S-CSCF, P-CSCF, I- CSCF, AS, OSA; CAMEL, MRF, MGW, MGCF, BGCF, SGW, Softswitch, etc ) from different vendors (Nokia, Italtel, etc)Experience with services like Residential Voice, Mobile Voice, VoLTE, VoWIFI, Enterprise Voice.Team playerAnalytical and problem/incident resolution skillsOperational awareness and ownershipDiscipline on process adherence, reporting and administrationBe able to work under high operational pressure/stressCustomer orientedCoaching skills and knowledge transferFlexible working hours (on call support and night work)
