Descripción de la oferta
Overview
ENERPAC – Who we are?
Enerpac Tool Group Corp. is a premier industrial tools, services, technology and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.
For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/.
Location: Madrid, Spain (Office-based with occasional travel)
Summary – Basic Function of the Role
We are seeking an Internal Account Manager – Channel & Distribution Support to join our commercial team based in Madrid.
This role plays a key part in supporting Enerpac's channel and distribution sales strategy by managing assigned generalist accounts, driving distributor engagement, coordinating lead management activities through Salesforce, and supporting commercial growth initiatives across the region.
The successful candidate will act as a central point of coordination between distributors, Account Managers, Customer Service, Marketing, Finance, and Vertical Market teams. The position requires a highly organized and commercially minded individual who can build strong relationships, ensure process compliance, drive lead conversion, and help deliver an excellent customer experience.
This is an excellent opportunity for someone with experience in internal sales, account management, channel operations, or customer-facing commercial support who is looking to develop their career within a global industrial technology company.
Job Duties and Responsibilities
Manage and develop assigned generalist accounts, ensuring consistent account coverage and strong customer relationships that support revenue growth and commercial objectives.
Act as the primary point of contact for distributors, prospective customers, and peripheral accounts, providing support on products, pricing, promotions, commercial programs, and training initiatives.
Create and execute account plans, maintain opportunities and customer activities in Salesforce, and participate in regular sales reviews, forecasting, and pipeline management discussions.
Coordinate and administer website-generated sales leads through Salesforce and distributor portals, ensuring timely lead assignment, follow-up, and adherence to established service-level agreements.
Monitor distributor engagement and lead conversion performance, conducting regular reviews to identify opportunities for improvement and maximize sales effectiveness.
Support the planning, communication, implementation, and tracking of channel partner promotions and commercial initiatives, working closely with Account Managers and Marketing teams.
Assist in the administration of the Enerpac Distributor Program, ensuring distributor compliance with commercial requirements, incentive programs, vertical market initiatives, and payment performance expectations.
Support business development activities by conducting initial outreach to target customers, qualifying opportunities, and coordinating follow-up actions with sales teams.
Provide commercial and operational support through quotation preparation, reporting, sales administration, distributor training initiatives, forecasting activities, and annual budget planning.
Contribute to continuous improvement initiatives that enhance customer experience, channel performance, sales effectiveness, and operational efficiency.
Key Performance Indicators (KPIs)
Success in this role will be measured through:
Growth of assigned Generalist Account revenue, targeting approximately 10% year-over-year improvement.
Achievement of Salesforce lead management and distributor response-time targets.
Lead-to-opportunity conversion and pipeline development performance.
Revenue contribution from channel promotions and commercial campaigns.
Distributor compliance with the Enerpac Distributor Program and commercial agreements.
Quality of customer and distributor engagement.
Salesforce data accuracy, opportunity management, and forecast reliability.
Skills and Competencies
Experience in internal sales, account management, customer service, channel operations, or sales support environments.
Strong commercial awareness with a customer-focused approach.
Experience using Salesforce CRM or similar customer relationship management platforms.
Strong organizational and time-management skills with the ability to manage multiple priorities.
Excellent communication and relationship-building skills.
Comfortable working with distributors, customers, and cross-functional teams.
Strong analytical capabilities with the ability to interpret sales data, dashboards, and performance metrics.
Proactive, structured, and results-oriented approach.
Ability to work independently while collaborating effectively across a global organization.
Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
Education and Experience
Bachelor’s degree in business, Sales, Marketing, Management, Engineering, or a related field preferred.
2–5 years of experience in internal sales, account management, channel management, customer service, sales support, or commercial operations.
Experience working with distributors, channel partners, or within an industrial, manufacturing, or engineering environment would be advantageous.
Experience using Salesforce or a similar CRM platform is highly desirable.
Professional proficiency in Spanish, French and English is required.
Diversity Statement
We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
We will ensure your application is fairly considered and if hired, you will have an equitable opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. Enerpac Tool Group will provide reasonable accommodations within the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, reach out to our Talent Acquisition Team for additional information. If you’re looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges & extraordinary rewards for people on a global scale.
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