Descripción de la oferta
After-Sales Technician & Customer Service Specialist (DE/EN)Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.At Megamo, we don’t just build bikes — we create experiences that move people. Driven by innovation, performance, and a deep passion for cycling, we are growing internationally and strengthening our presence in key markets.To support our expansion in the German-speaking (DACH) market, we are looking for a Customer Service & After-Sales Technician to join our team at our headquarters in Girona (Vilablareix), Spain.This is a key position connecting our German dealer network with Megamo HQ, ensuring an outstanding customer experience while maintaining efficient and structured operations.Your MissionYou will be the main point of contact for German-speaking customers, dealers, and sales representatives, combining technical after-sales expertise with premium customer service and operational excellence.You will take ownership of cases end-to-end, ensuring smooth processes across orders, warranties, spare parts, and customer communication.What You’ll Be Doing Manage orders, incidents, and after-sales processes for the German market Handle warranty claims, repairs, and technical incidents Provide technical product advice (bikes, components, spare parts) Act as a key contact for German dealers and the sales team Coordinate B2C, B2B, and supplier cases with high-quality communication Follow up on spare parts, shipments, and service resolutions Work with CRM/ERP systems (SAP knowledge is a plus) to manage cases Prepare reports and documentation for internal teams Contribute to process improvement, workflows, and automation (including AI tools) Maintain and improve the internal knowledge base and service protocolsWhat We’re Looking For Native German or C2 level Good level of English (B2–C1 preferred) Experience in customer service, after-sales, or operations, ideally in the cycling industry Strong technical knowledge of bicycles and components (MTB, road, e-bikes) Excellent communication skills and confident phone/email manner Experience with CRM/ERP systems (SAP is a plus) Structured, detail-oriented, and solution-driven mindset Ability to manage multiple tasks and take ownership of cases end-to-end Team player with the ability to work independently Comfortable using digital tools and AI to improve efficiencyWhat We OfferA key role in a fast-growing international cycling brand Work in a young, dynamic, and passionate team Direct impact on customer experience in a strategic market (DACH) Opportunity to be involved in global projects and process improvements A collaborative and innovative work environment Career growth opportunities within MegamoReady to Ride With Us?If you’re passionate about cycling, enjoy solving problems, and want to deliver top-level customer experiences in an international environment — we want to meet you.Send us your CV and become part of the Megamo adventure. xcskxlj Let’s ride the future of cycling together.
