Descripción de la oferta
After‑Sales Service Leader
Position based in MADRID / PINTO
Role Description
The After‑Sales Service Leader will be responsible for managing a team of technicians, monitoring KPIs, and ensuring business profitability. This role requires strong leadership skills, problem‑solving abilities, and a technical background.
Main Responsibilities
Coordinate and supervise a team of technicians to ensure efficient and timely service assistance.
Monitor key performance indicators (KPIs) to track the performance and effectiveness of the after‑sales service.
Ensure the profitability of the after‑sales service business by managing costs and optimizing resources.
Provide technical support and guidance to the team.
Develop and implement strategies to improve customer satisfaction and service quality.
Handle customer complaints and issues.
Collaborate with other departments to ensure seamless service delivery and customer experience.
Expectations
Leadership: Demonstrate strong leadership skills to effectively manage and motivate the team of technicians.
Technical Expertise: Possess in-depth technical knowledge of industrial machinery to provide accurate guidance and support.
Problem‑Solving: Exhibit excellent problem‑solving abilities to address and resolve customer issues promptly.
Customer Focus: Maintain a high level of customer satisfaction by ensuring timely and efficient service delivery.
Spanish native and Fluent English.
Experience in using Service Max or other CRM tools.
Equal Employment Opportunity Statement
Abrazamos la diversidad y la igualdad con un entorno de inclusión. Alentamos a todos a postularse para el puesto, independientemente de su origen, raza, etnia, religión, capacidad física o mental, género, identidad o expresión de género, orientación sexual y edad.
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