Descripción de la oferta
At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.
In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.
The Role
We are looking for a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department. As a Customer Support Specialist, you will:
Provide incredible support to the clients by showing great reactivity in solving accounting-related questions they may have
Educate users on how to manage their business better with all the tools that Holded offers
Proactively identify issues before arising
Working cross-functionally with the Sales and Product teams.
Keeping track of clients' feedback and suggesting improvements.
Ensure that best-in-class service is given to customers
A passion for teamwork and collaboration - you’ll be working with multiple teams on a regular basis and will help to build the Customer Success “brand” across our entire organization.
By joining us, you will work in one of the most important areas of the company. As a self-service product, the CS strategy has a huge impact on how the users onboard the product and bring more value to our users.
About you
You are a Spanish native speaker but fluent in English
You have a Bachelor's Degree (Business Administration or similar)
You have a strong knowledge of accounting and/or finance
You have a proactive attitude
You are a Digital Native
You are able to learn quickly about various topics
You have experience working as an Accountant and/or in a Big 4 or similar
You have experience working in a SaaS company
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