Descripción de la oferta
OverviewLocation: Barcelona (Hybrid) Type: Full-timeWe’re hiring—and we’re doing it the Frekuent way. In a world where technology moves fast, we move with purpose. If you're ready to make your next big move and create something meaningful, you're in the right place. Being part of our dream team isn't just about a job, it's about enjoying the frekuency. If you're ready to be part of this journey and grow together, join us and make a real impact.Get to know usFrekuent is a fast-growing company redefining the payment experience, helping businesses turn one-time buyers into lifetime clients through unique loyalty boosters. We believe that the secret to more sales is giving customers less: cashless, contactless and effortless payment solutions that transform the way businesses operate. With Frekuent, transactions happen in seconds, keeping customers coming back for seconds.Want to know more? Check us out at www.frekuent.com.About The RoleWe’re looking for an Account Manager for our SMB segment, focused on building long-term relationships and growing revenue inside our existing customer base.Your mission is to develop, retain and expand accounts — while staying close to operations and day-to-day needs.You’ll be the main point of contact for a portfolio of mid-sized clients across sectors such as vending, laundromats, EV charging, gas stations and unattended retail.What You’ll DoAccount management & relationshipsManage a portfolio of SMB clients, becoming their trusted partnerEnsure adoption, satisfaction and retentionCoordinate with Support, Product and Tech to resolve issuesLead onboarding, training and activation of new locations/devicesTrack account health, churn risk and upsell opportunitiesGrowth & expansionIdentify expansion/upsell opportunitiesWork pipeline of upgrades, new installations and additional servicesBuild proposals and negotiate renewalsMarket intelligenceAct as “eyes on the market”Share insights with Product, Marketing and LeadershipSpot trends, new opportunities and gaps where we can improveWhat We’re Looking For3–5 years experience in SaaS Account Management, Customer Success or SalesStrong commercial mindset — comfortable upselling and negotiatingOrganized, structured and hands-on with day-to-day operationsExcellent communication and relationship-building skillsComfortable working cross-functionally with Product, Ops and TechLanguages: Spanish and English (mandatory), Italian or Portuguese is a strong plusAvailability to travelNice to haveExperience in payments, fintech or unattended retailExperience working with CRMs (HubSpot, Salesforce or similar)Background in fast-growing environmentsWhat’s In It For YouA hybrid model that works — Enjoy the energy of our office 3 days a week and the flexibility of working remotely the other 2.Flexible schedule — because we trust you to own your time and your outcomes.Meal vouchers — monthly support of meal vouchers to enhance your workdays.Health & wellness — private health insurance and discounted gym memberships to keep both body and mind in top shape.Learning & development — English classes and role-specific training, because your growth is part of our journey.23 days of paid time off — plus local holidays, because great ideas need space to rest.A dynamic, fast-growing environment — where each day is unique and every idea counts.A collaborative mindset — surrounded by people who genuinely enjoy building together.Regular afterwork & teambuilding events — activities to relax, connect, and strengthen team bonds.Why you’ll love it hereAt Frekuent, we believe our success is built on our people. We’re a team of non-conformists, committed and solution-driven individuals, who know that infinity is the limit when it comes to innovation. With plenty of room for personal and professional development, we value creativity, ownership, and collaboration — all driven by a strong culture that fuels our growth. Being authentic isn’t just a value, it’s our belief that embracing who we are and appreciating diverse backgrounds, experiences and opinions is what truly enriches us. If you're ready to jump into an exciting environment and make a real difference, this is the place for you.By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Frekuent's Privacy Policy.
#J-18808-Ljbffr
