Collections (Call Centre & Customer Service) A Collections Associate will primarily be in-charge of achieving collections productivity benchmarks and executing collection strategies that are in compliance with BSP and other regulatory entities. Main functions include:Perform collection efforts on delinquent accounts through callouts, collection letters, and SMSAssess and initiate financial and non-financial client requests which include but not limited to: reversals, payment transfers, and updating of cardholder information with customer turnaround time;Negotiate for special customer payment arrangement schemes for customers;Monitor own productivity attainments, and implement action plans discussed with the team head;All other tasks that may arise in the performance of the abovementioned.MINIMUM QUALIFICATIONS:Bachelor's/College Degree holderApplicants must be willing to work onsite - office is in Rockwell Business Center Sheridan MandaluyongAt least 3 year(s) of working experience in CollectionsAgency Coordinator / RepossessorAt least one (1) year of collections experience in supervisory capacityAt least three (3) years of collections experienceAt least one (1) year of client management experienceDetailed, Results oriented and self-motivatedGood analytical, negotiation and problem-solving skillsCollections related work experience is an advantageCan start ASAP or after 30 daysReport this job advert Don’t provide your bank or credit card details when applying for jobs. Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr